HELP CENTER
Welcome to Our Customer Support Center
We understand that you may have questions about our products and services. Our dedicated support team is here to ensure you receive prompt assistance and complete solutions for any inquiries you might have.
Getting Started with Your Order
Track your order status through your account dashboard where you can view order summary. For shipping within the United States, orders typically arrive within 3-7 business days. International deliveries generally reach their destination within 7-15 business days, depending on the destination country's customs processing.
Returns & Exchange Services
We offer a 7-day return policy for all regular-priced items. Products must be returned in their original condition with tags attached and packaging intact. Refunds are processed through the original payment method within 5-7 business days after we receive the returned items. For defective products, we provide free return shipping and immediate replacement.
Payment & Account Management
We accept all major credit cards and offer flexible financing options through our partner financial institutions. Your account security is protected by advanced encryption technology, ensuring all your personal and payment information remains confidential.
Contact Our Support Team
Our customer service representatives are available:
• By email: support@rusticmensgear.com (Monday-Friday, 8:00 AM - 8:00 PM EST)