FAQ
Q: Can I get bulk order discounts?
A: Our website prices are already wholesale rates. For larger quantities, we offer additional discounts. Please email us with your specific requirements for a customized quote.
Product & Quality
Q: Do you offer product warranty?
A: Yes, we provide a one-year warranty on all our products against manufacturing defects.
International Orders
Q: Do you ship internationally?
A: Yes, we deliver to most countries in Europe, North America, and Asia. Contact customer service if you need confirmation about your specific location.
Returns & Exchanges
Q: What is your return policy?
A: You may return items for refund or exchange within 30 days of purchase, provided they meet our return conditions. Please see our full Return & Exchange policy for details.
Q: What if I receive only part of my order?
A: Sometimes items ship separately from different warehouses. We'll notify you by email about any outstanding items. Rest assured, all your ordered items will be delivered.
Q: What do I need for returns?
A: Please keep your proof of purchase (tax invoice) as it's required for all returns and exchanges.
Q: Do you offer free shipping?
A: We offer free standard shipping on orders over $99. Express shipping upgrades are available at additional cost.
Q: What is your minimum order quantity for custom orders?
A: MOQ varies by product category. Generally, we require minimum 50 pieces for custom orders, but we're flexible depending on product complexity.
Q: What are your product quality standards?
A: We adhere to international quality standards and conduct rigorous quality inspections at multiple production stages.
Q: Are prices inclusive of all taxes?
A: Product prices exclude import duties and local taxes. These are the responsibility of the customer and may be collected upon delivery.
Q: How long does it take to process refunds?
A: Refunds are processed within 3-7 business days after we receive and inspect returned items.